Our Quality Policy - AKKO METAL WORKING TOOLS | Cutting Tools ‎| CNC Cutting Applications

Providing you with the best quality products and services is our basic principle...

To increase customer satisfaction by using our resources effectively and by constantly improving product quality;
To ensure the continuous development and improvement of the Management Systems we have established by ensuring the participation of our personnel;
To ensure that our suppliers, who support us during the production phase, adopt quality awareness and work in this direction;
To constantly increase team spirit by sharing information, authority, and responsibility by applying the principle of transparent management;
Our quality policy is to be a company that is sought-after in the sector,
To meet applicable product safety requirements, including legal regulations and requirements agreed with the customer regarding product safety,
To research, adapt and implement sectoral developments and improvements that increase the environmental awareness and satisfaction of the social environment we live in and the customers to whom we offer products and services,
To be a pioneer in ensuring that the technology used in the products we offer is environmentally compatible, and to support activities that protect the environment and nature,
To comply with the applicable İSG and environmental legislation.
To handle the slightest dissatisfaction of our customers complying with legal requirements and resolving them as soon as possible,
Not to victimize our customers materially and morally while handling our customers' dissatisfaction,
To ensure that our customers can easily convey their satisfaction and dissatisfaction to us by offering different communication channels rather than limited communication channels,
Ensuring that the suggestions and dissatisfactions conveyed are resolved by our trained staff,
Giving importance to the training of our staff on customer satisfaction-oriented service and feedback,
Continuously improving our system in line with our customers' suggestions and developing technological conditions to prevent dissatisfaction from recurring,
To develop an understanding of Customer Focus by meeting the demands and expectations of our customers in the best possible way.

The main theme of TS EN ISO 27001 Information Security Management System; at AKKO MAKİNA SAN. VE TİC. A.Ş.; to demonstrate that information security management is provided within human, infrastructure, software, hardware, customer information, organizational information, third party information and financial resources, to ensure risk management, to measure information security management process performance and to communicate with third parties on information security related issues.

In this direction;

To protect the information assets of AKKO MAKİNA SAN. VE TİC. A.Ş. against all kinds of threats that may occur from inside or outside, knowingly or unknowingly, to ensure accessibility of information as required through business processes, to meet legal legislation requirements,

To ensure the continuity of the three basic elements of the Information Security Management System in all activities carried out.

Privacy: Preventing unauthorized access to important information,

Integrity: Demonstrating that the accuracy and integrity of the information is ensured,

Accessibility: Demonstrating that information can be accessed by authorized people, when necessary,

To deal with the security of not only data kept electronically but also all data in written, printed, oral, and similar media.
To raise awareness by providing Information Security Management training to all personnel.
To report all existing or suspicious vulnerabilities in Information Security to the BGYS Team and ensure that they are investigated by the BGYS Coordinator.
Prepare, maintain, and test business continuity plans.
To identify current risks by making periodic evaluations on Information Security. As a result of the evaluations, reviewing and following up the action plans.
To prevent any disputes and conflicts of interest that may arise from contracts.
To meet business requirements for information accessibility and information systems.
Ensuring the availability of information and resources to establish, achieve, and review energy goals and objectives.
To meet applicable legal and other requirements regarding energy efficiency, energy use, and energy consumption,
Continuous improvement of energy performance and ENYS,
Supplying energy-efficient products and services that affect energy performance,
To support activities taking into account the improvement of energy performance.

Abdullah KARAKUŞ

AKKO Chairman of the Board of Directors